Customer satisfaction is our primary and foremost goal at PLANET AUDIO Systems . To achieve that, we have gathered a team of experts to answer all and any questions and concerns our valued customers may have. They can be contacted via phone 805.751.4853, 8:30 am-5 pm PST or open a support TICKET.
Also, eSUPPORT is available on our website where we provide the latest news, information and FAQ on our products. It is frequently updated with the “Latest Download Files”, and, the “Latest Knowledge-base Articles”.
We take pride in the quality of our products and we attest to that by offering one year warranty both for parts and labor.
30-Days Service Policy
If your product fails within 30 days of purchase, PLANET AUDIO Systems will gladly pay for both ways shipping, to repair or replace your unit. In this case you need to contact us within 30 days of purchase to obtain return authorization number. We use ground shipping with tracking number.
1-Year Free Parts & Labor
PLANET AUDIO Systems stands behind all our products with free parts and labor for 1-year from your date of purchase.
All PLANET AUDIO Systems products are warranted for period of one year from the date of purchase against defects in materials and workmanship. The warranty is for repair or replacement at the sole discretion of the selling dealer.If we choose to replace your product, we may replace it with a new or reconditioned unit of the same or similar design. Customer is responsible for freight charges incurred to return the product. For all other countries contact our technical support. You must send a copy of the original invoice with date of purchase. Please enclose a letter stating the problem you are having with the product, your daytime phone number, and your return shipping address (no P.O. Box please). Please contact our technical support to receive a Return Authorization number (RA#) before sending your item.
Please enclose a letter stating the problem you are having with the product, your daytime phone number, and your return shipping address (no P.O boxes). Please Contact us to receive a Return Authorization number (RA#) before sending your defective item.
This warranty does not cover any unit subject to abuse, neglect, incorrect wiring, water and/or physical damage, any repair or modification performed by someone other than a PLANET AUDIO Systems repair technician. Any damages resulting from legal action for breach of expressed or implied warranties shall be limited to the cost of the original purchase price of the unit. As a condition of this warranty, it is agreed that the remedy provided in this document is the sole remedy under this warranty. All liability for coincidental damages is excluded. The purchaser agrees to retain the original proof-of-purchase for establishing the effective date of this warranty. Should PLANET AUDIO Systems or an authorized dealer replace your product under warranty, this replacement shall be considered a transaction under the original warranty, and does not extend the original warranty period. This warranty is non-transferable.
Free Extended Warranty
When you purchase directly from planetaudiousa.com, one of our “Authorized Platinum Online Dealers” or purchase AND have your product professionally installed by an authorized PLANET AUDIO dealer you qualify for a free extended warranty on the PLANET AUDIO product you purchased as shown below:
Mobile Video & CD and DVD Receivers: 3 Years Total
(This includes all in-dash, flip down overheads, headrest monitors and DVD players)
PLANET AUDIO will extend the warranty for an additional two years, three years total, directly to the original consumer.
Woofers, Speakers, ATV/UTV and Motorcycle Sound Systems: 3 Years Total
PLANET AUDIO will extend the warranty for an additional two years, three years total, directly to the original consumer.
Amplifiers: 6 Years Total
PLANET AUDIO will extend the warranty for an additional five years, six years total, directly to the original consumer.
Other Electronics and Accessories: 1 Year Total
There is No Extended warranty available on these items.
Terms and Conditions: Any purchase made from a web site other than planetaudiousa.com or an Authorized Platinum Online Dealer will only receive the standard one year warranty. The extended warranty is valid only on purchases made and shipped within the US and covers parts and labor to repair only. The online extended warranty program cannot be combined with the Installation Extended Warranty program. The online portion of this program is effective as of 3/14/2015. Any purchase made prior to this date will not qualify for this program. All other conditions of original warranty apply.
To get service on any product that falls under the Extended Warranty call 805.751.4853, 8:30 am-5 pm PST or open a support TICKET. The original or copy of dated purchase and installation receipt is required to validate the warranty and a statement of the problem with the product is needed.
60 Day Returns
You can return a new, unused product within 60 days of the date of purchase and we will happily refund the purchase price less than original shipping charges.
It’s easy to return a product:
- Log into your account or call (877) 412-7467 to initiate a return.
- An email will be send to you with instructions for returning your product.
- Ship your unused product, in its undamaged original packaging, to the address identified in our email.
- Original shipping fees will not be refunded.
- You are responsible for return shipping the products back to us and all costs involved. We recommend using a trackable, insured shipping method to be sure the product arrives undamaged.
- Product must be returned complete with all undamaged original box, packing and included accessories and paperwork in new condition.
- Please be sure to box and pack the return so it is protected during shipping.
- A minimum of 15% up to 50% restocking fee will apply to return items depending on the condition of the product and packaging when received.
- Any product returned that is not in new, unused condition will be returned to you at your expense.
No Sales Tax [except California]
Since PLANET AUDIO Systems headquarters and warehouse are located in California, Sales Tax will be applied to your order if it is shipped to a California address. There will not be any sales tax charge for shipments out of California.
How can I get free shipping?
If you’re in the continental United States (48 States), your shipping is FREE on all orders.
The following conditions and restrictions apply:
- Free Shipping carrier, [UPS Ground, USPS or any other] will be chosen at PLANET AUDIO’s sole discretion.
- Free Shipping does not include any expedited shipping methods.
- Additional shipping charges will apply for all orders outside of the continental United States (48 States).
- Shipping fees, if any, will be noted at checkout.
- Shipping fees are non-refundable if full or part of the order is returned.
- Due to limitations and money exchange we don’t ship to some regions outside of the continental United States. See International shipping policy below.
- Shipping fees are subject to change without notice.
- To improve shipping times to our valued customers, our items are assigned for shipment based on the closest inventory location. Due to this, some items in the same order may have arrive in more than one shipment.
- You are responsible to pay the shipping charges on all returns.
- A minimum of 15% up to 50% restocking fee will apply to return items depending on the condition of the product and packaging when received by PLANET AUDIO.
When will my order arrive?
- We will notify you of your estimated delivery date after your order is shipped.
- Shipments are made within one business day after your order is approved and paid before 3:00 PM PST, Monday through Friday. Delivery times are subject to holiday delivery schedules, inclement weather and acts of nature. There will not be any processing or shipping of orders on weekends and national Holidays.
- Shipping times outside of the continental United States may vary based upon the delivery address and custom hold.
- Due to an increase in order volume during the holiday[s], online orders will be shipped within two business days.
Will you ship to an address other than my billing address?
We’re happy to ship your order to an address that is different than the billing address on file with your credit card provider. In order to avoid delays, we do ask that you call the credit card provider and add the alternate address to your account. Taking this step prior to placing your order helps us to ship your order quickly with minimal delays.
APO/FPO and PO Box address.
Unfortunately, at this time we do not ship to APO,FPO or PO boxes.
International and U.S. Territory Shipping
Online orders can be delivered almost anywhere worldwide. To be sure, check the product[s] shipping cost as you checkout. The shipping cost will be displayed after you enter your shipping information and before the final checkout. If your country is not listed at checkout, your order cannot be delivered there. All product and shipping costs are show in US Dollars and your final cost will take into account the current Currency Exchange Rate.
Tax and duty fees may be charged by your country when your order arrives. Those additional charges are your responsibility.
List of international countries we ship to:
Andorra, Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Belize, Bermuda, Brazil, Bulgaria, Canada, Chile, China, Costa Rica, Czech Republic, Denmark, Fiji, France, French Polynesia, Germany, Greece, Greenland, Guadeloupe, Hong Kong, Hungary, Iceland, India, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Martinique, Mexico, Netherlands, New Caledonia, New Zealand, Norway, Poland, Portugal, Reunion, Romania, S. Korea, Saint Pierre and Miquelon, San Marino, Singapore, Slovak Republic (Slovakia), Slovenia, Spain, Sweden, Switzerland, Taiwan, Thailand, Trinidad and Tobago, UK and Vatican City.
We use USPS to ship to all international countries.
You agree to indemnify, defend, and hold harmless Kibo, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages, and/or costs (including, but not limited to, attorneys’ fees) that arise from your use of any of Kibo’s services.
Place Orders and Pay Online
PLANET AUDIO has proudly chosen Kibo to execute all online transactions. Kibo is the provider of eCommerce solutions to over 1000 branded manufactures globally. The Kibo shopping service makes it easy to find and order the special products you need. When you order and pay online, their intelligent system immediately starts working to ensure a safe, secure checkout to allow you to receive your products as soon as possible.
Shop with Confidence
We take your safety and security seriously.
We accept payment by Visa, Master Card, American Express, Discover, PayPal and PayPal Credit. Sorry, no COD orders.
We do not accept credit card numbers delivered by email. You should never send credit card numbers by email, as this is not a secure practice.
The billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, we reserve the right to cancel your order without notifying you.
We cannot resolve credit card problems with your financial institution if a credit card is declined. It is your responsibility, as a consumer, to settle credit card problems with the issuing institution.
Price and/or Description Changes
All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies.
When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in our store or any other store are not refundable.
Order Questions or Changes
Kibo, Inc. is the order-processing partner of more than 1000 branded manufacturers and large retailers. Kibo handles communications and customer service for consumers on behalf of the brands and retailers that we represent.
If you have recently placed an order using the Kibo shopping service and need information about us or would like to change your order, there are a number of ways to contact us. If you have explored the links on the Your Account page but still need assistance, use the links to email or contact Kibo Customer Service using our Help center at http://www.orderhlp.com/index.php?/Default/Knowledgebase/List
Refunds, Credits and Balances Due
As soon as the fulfiller receives and processes your return, we will notify you via email. Your refund will be credited to the same financial institution that you originally paid for your purchase within 10 business days of the time that you receive the email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution’s billing cycle.
If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call the fulfiller immediately using the contact information included with the order packing list.
Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you jeopardize our chances of making a claim, and you may not receive credit for the return.
Limits of Responsibility
We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.
Errors on Our Site
Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. PLANET AUDIO reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.
If your payment has already been processed for the purchase when your order is cancelled, PLANET AUDIO will issue a credit to the payment method used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.
If you are not fully satisfied with your purchase, you may return it in accordance with PLANET AUDIO’s Return Policy.
We reserve the right to modify or cancel the terms and conditions of these policies at any time without prior notice. Any modification will be effective immediately upon posting of the modified terms and conditions on www.planetaudiousa.com.
THIS WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND
AGREE TO BE BOUND BY THE POLICIES, TERMS, AND CONDITIONS SET FORTH HEREIN.
INFORMATION COLLECTION AND USE
Our primary goals in collecting personally identifiable information are to provide you with the product and services made available through our website, including, but not limited to, our services, to communicate with you, and to manage your registered user account, if you have one.
INFORMATION COLLECTED UPON REGISTRATION
If you desire to have access to certain restricted sections of our website, you will be required to become a registered user, and to submit certain personally identifiable information to B.I.G. This happens in a number of instances, such as when you sign up for our services or if you desire to receive marketing materials and information. Personally identifiable information that we may collect in such instances may include your IP address, full user name, password, email address, city, time zone, telephone number, and other information that you decide to provide us with, or that you decide to include in your public profile.
USE OF CONTACT INFORMATION
In addition, we may use your contact information to market to you, and provide you with information about, our products and services. If you decide at any time that you no longer wish to receive such information or communications from us, please follow the unsubscribe instructions provided in any of the communications.
When you visit the Site, our servers automatically record information that your browser sends whenever you visit a website as Log Data. This Log Data may include information such as your IP address, browser type or the domain from which you are visiting, the websites you visit, the search terms you use, and any advertisements on which you click. For most users accessing the Internet from an Internet service provider the IP address will be different every time you log on. We use Log Data to monitor the use of the Site and of our Service, and for the Site’s technical administration. We do not associate your IP address with any other personally identifiable information to identify you personally, except in case of violation of the Terms of Service
Other technologies used include clear GIF’s and IP address logging. Clear GIF’s also known as web bugs, beacons, or tags, are small graphic images placed on a web page, web-based document, or in an e-mail message. Clear GIF’s are invisible to the user because they are typically very small (only 1-by-1 pixel) and the same color as the background of the web page, document or e-mail message. We do not use clear GIF’s to collect personal information about you. However, we may use clear GIF’s to capture statistical usage information for our web pages, features, or other elements on a web page. We may correlate this information to a user to personalize user experience and for statistical analysis of user experiences on our web pages.